Privacy Policy
Last updated: March 2, 2026
Our Commitment to Privacy
Fresh Food Network is an Ohio-based 501(c)(3) nonprofit organization committed to connecting people with free food resources across the state. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. We believe in transparency and your right to privacy.
Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Name and email address (for registered users and volunteers)
- Profile information (optional photo, bio, location preferences)
- Contact information if you reach out to us
- Volunteer hours and activity history (for volunteers)
Usage Information
We automatically collect certain information about your device and how you interact with our services:
- IP address and device information
- Browser type and version
- Pages visited and time spent
- Location data (only when you use our map feature and grant permission)
- Cookies and similar tracking technologies
Important: No Data Collection for Recipients
If you are accessing food resources, we do NOT collect any personal information from you.
You can use our map to find food resources, view locations, and get directions without creating an account or providing any personal information. Your privacy as a food recipient is paramount.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Coordinate volunteers and manage volunteer schedules
- Send important updates about locations and service changes
- Respond to your questions and support requests
- Analyze usage patterns to improve the platform
- Prevent fraud and ensure security
- Comply with legal obligations under Ohio and federal law
Information Sharing
We do NOT sell your personal information. We may share your information only in these limited circumstances:
- Service Providers: We work with third-party services that process data on our behalf under strict confidentiality agreements, including:
- Vercel — website hosting and edge delivery
- Mapbox — interactive maps and geocoding (receives your search location)
- Better Auth — authentication and session management
- Sentry — error monitoring (receives anonymized error data)
- Anthropic (Claude) — AI-powered resource enrichment (no personal data shared)
- Location Coordinators: If you volunteer at a location, the coordinator may see your name and contact information to coordinate shifts
- Legal Requirements: We may disclose information if required by law or to protect rights and safety
- Aggregate Data: We may share anonymized, aggregated statistics (e.g., number of volunteers, meals distributed) for research or reporting purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit (HTTPS/TLS)
- Secure authentication systems
- Regular security audits and updates
- Limited access to personal data on a need-to-know basis
- Secure data centers and infrastructure
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (with some exceptions for legal compliance)
- Opt-Out: Unsubscribe from marketing emails at any time
- Data Portability: Request your data in a portable format
- Object: Object to certain types of processing
To exercise these rights, please use the contact form below.
Cookies and Tracking
We use cookies and similar technologies to improve your experience. You can control cookies through your browser settings. For more details, see our Cookie Policy.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately using the form below.
Governing Law
This Privacy Policy is governed by the laws of the State of Ohio. As an Ohio-based nonprofit, we comply with all applicable Ohio and federal privacy regulations.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please reach out using our contact form.